Marketo & Salesforce Managed Support Services

Dedicated customer support for leading martech platforms

Marketo Support

Improve efficiency of day-to-day operations with proactive technical guidance for support tickets and strategic roadmap development. Maximise your marketing automation with our Marketo customer support services.

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Pardot Support

Empower marketing teams with on-demand technical assistance for Pardot support tickets. Improve day-to-day operational efficiencies that help you maximise your marketing automation investment.

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Marketing Cloud Support

Gain access to platform experts, quick-fix ticket resolution and wider technical recommendations for platform performance with on-demand Salesforce Marketing Cloud support.

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Better platform support is here

Our dedicated team of Marketing Automation Platform experts are on-hand to answer platform queries, troubleshoot and resolve technical issues, and provide wider best practice advice to ensure you get the most out of your marketing automation platform.

Fast Response: Guaranteed response times within 1 business hour, 4 business hours or next business day depending on the package you need - we'll ensure your platform isn't holding back your campaigns
One Dedicated Support Team: You'll have access to one in-house support team who are co-located in the same UK-based office. All support tickets are managed through one portal.
Affordable Options: Fairly priced platform support services that ensure you get the most from your investment without substantially increasing overall Martech spend

Dedicated Support Management

With over 100 Martech platform certifications across our team, you'll be supported by the most experienced, knowledgeable and technical people in the Martech industry.

We'll troubleshoot issues and resolve them quickly and where needed, provide further technical guidance to help your platform users become more efficient. You can expect:

End-to-end oversight of all support cases, ensuring efficient resolution
Prioritisation of tasks based on urgency and alignment with your business objectives
A central point of contact to streamline communication between teams
Alignment between support services and broader marketing and operational goals

Dedicated Online Support Portal

Submit and review your unlimited number of support tickets through one platform

Log requests, upload screenshots and attachments
Dashboard view of all active and closed tickets raised, with flexibility to prioritise and escalate as required
In-platform notifications and chat communications with real-time email and site alerts
Direct access to your support manager
Access for multiple team members

"Clevertouch have resource and expertise in areas that we do not. They take our challenges and carry them forward to get to an agreed outcome that supports our objectives."

Digital Marketing Manager, Paymentshield

Packages at a glance

£1,000 / month

Essential Platform Support:

2 team member users
Unlimited tickets
Online support portal
Dedicated support team
Real-time alerts & notifications

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£2,000 / month

Everything in Essential with:

5 team member users
Monthly reports
Dedicated project manager
Quarterly service review
Priority escalation

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£3,000 / month

Everything in Plus with:

10 team member users
Fast-tracked SLA's
martechIQ® Premium licence

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Get started with better Martech platform support

Interested to hear more?

We were created by marketers exclusively with marketing technology in mind back in 2009. Now over 500 global clients and many awards later, our purpose remains the same - to help you make sense of martech.

Contact us today to speak to a support consultant.

Packages to suit differing support requirements
Certified platform experts on-hand to help when it matters
Europe's leading Martech consultancy, giving you access to wider platform, campaign and strategic consultancy

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Platform Audit

We help you understand the current state of your marketing technology environment, highlighting the good, the bad, and the areas requiring significant improvement.

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