£1,000 / month
Essential Platform Support:
☑️ 2 team member users
☑️ Unlimited tickets
☑️ Online support portal
☑️ Dedicated support team
☑️ Real-time alerts & notifications
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Dedicated customer support for leading martech platforms
Marketo Support
Improve efficiency of day-to-day operations with proactive technical guidance for support tickets and strategic roadmap development. Maximise your marketing automation with our Marketo customer support services.
Pardot Support
Empower marketing teams with on-demand technical assistance for Pardot support tickets. Improve day-to-day operational efficiencies that help you maximise your marketing automation investment.
Marketing Cloud Support
Gain access to platform experts, quick-fix ticket resolution and wider technical recommendations for platform performance with on-demand Salesforce Marketing Cloud support.
Better platform support is here
Our dedicated team of Marketing Automation Platform experts are on-hand to answer platform queries, troubleshoot and resolve technical issues, and provide wider best practice advice to ensure you get the most out of your marketing automation platform.
- Fast Response: Guaranteed response times within 1 business hour, 4 business hours or next business day depending on the package you need - we'll ensure your platform isn't holding back your campaigns
- One Dedicated Support Team: You'll have access to one in-house support team who are co-located in the same UK-based office. All support tickets are managed through one portal.
- Affordable Options: Fairly priced platform support services that ensure you get the most from your investment without substantially increasing overall Martech spend
Dedicated Support Management
With over 100 Martech platform certifications across our team, you'll be supported by the most experienced, knowledgeable and technical people in the Martech industry.
We'll troubleshoot issues and resolve them quickly and where needed, provide further technical guidance to help your platform users become more efficient. You can expect:
⭕ End-to-end oversight of all support cases, ensuring efficient resolution
⭕ Prioritisation of tasks based on urgency and alignment with your business objectives
⭕ A central point of contact to streamline communication between teams
⭕ Alignment between support services and broader marketing and operational goals
Dedicated Online Support Portal
Submit and review your unlimited number of support tickets through one platform
⭕ Log requests, upload screenshots and attachments
⭕ Dashboard view of all active and closed tickets raised, with flexibility to prioritise and escalate as required
⭕ In-platform notifications and chat communications with real-time email and site alerts
⭕ Direct access to your support manager
⭕ Access for multiple team members
"Clevertouch have resource and expertise in areas that we do not. They take our challenges and carry them forward to get to an agreed outcome that supports our objectives."
Digital Marketing Manager, Paymentshield
Packages at a glance
£2,000 / month
Everything in Essential with:
☑️ 5 team member users
☑️ Monthly reports
☑️ Dedicated project manager
☑️ Quarterly service review
☑️ Priority escalation
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£3,000 / month
Everything in Plus with:
☑️ 10 team member users
☑️ Fast-tracked SLA's
☑️ martechIQ® Premium licence
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Get started with better Martech platform support
Interested to hear more?
We were created by marketers exclusively with marketing technology in mind back in 2009. Now over 500 global clients and many awards later, our purpose remains the same - to help you make sense of martech.
Contact us today to speak to a support consultant.
- Packages to suit differing support requirements
- Certified platform experts on-hand to help when it matters
- Europe's leading Martech consultancy, giving you access to wider platform, campaign and strategic consultancy
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Platform Audit
We help you understand the current state of your marketing technology environment, highlighting the good, the bad, and the areas requiring significant improvement.
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