Adobe Journey Optimizer
Adobe Journey Optimizer B2B Edition: August 2025 Release Notes Summary
by Alex Seabrook •
Adobe has rolled out its August 2025 release for Adobe Journey Optimizer B2B Edition (AJO B2B), bringing a new set of features and enhancements designed to make account-based and buying group marketing even more effective. While lighter than July’s release, this update provides meaningful improvements in engagement scoring, role configuration, content personalisation and journey visibility.
At Clevertouch, our team of AJO B2B consultants has been testing these updates and considering what they mean for marketers in practice. Here’s our summary of the most valuable changes and how they can help you optimise how you can utilise the platform.
Improved role and engagement management
One of the standout additions in this release is the ability to use person engagement score filters within roles and journeys. This means marketers can define roles not just by demographic information such as job title, but also by behavioural engagement. For example, two contacts with the same title could now be differentiated into an “Engaged Practitioner” and a “Cold Practitioner” based on their interaction levels. This level of nuance allows for more precise audience segmentation and more relevant targeting within campaigns.
In addition, Adobe has introduced custom role configuration for buying groups. Traditionally, buying groups relied on predefined templates, but organisations can now define roles that reflect their unique internal structures and terminology. This flexibility reduces friction during adoption and ensures that the platform mirrors how your teams already operate. For many organisations, this will improve user confidence and accelerate the embedding of AJO B2B into daily processes.
Another major update comes in the form of engagement score weighting configuration. Instead of being tied to Adobe’s default scoring model, marketers can now assign different weights to specific activities and even build multiple scoring models. This enables a more tailored approach to measuring engagement that aligns with your organisation’s strategy. Combined with enhancements to normalised scoring and the ability to view both group and member-level engagement scores, this update equips marketers and sales teams with deeper insight into both account momentum and the individuals driving it.
Supported content personalisation
Content personalisation has also taken a step forward with the introduction of conditional content for fragments. Similar to snippets in Marketo, this allows marketers to create reusable content blocks with rules baked in. For example, a newsletter fragment could automatically change based on industry, or footer content could adapt based on region without needing to be reconfigured for each campaign. This feature streamlines campaign setup and ensures that content remains relevant to different audiences at scale.
Enhanced journey visibility
On the journey management side, Adobe has introduced active journey observability, which now shows the number of accounts that have entered each node of an account journey. This makes it easier to track how audiences are progressing and identify bottlenecks. While some sync issues are still being ironed out, the visibility this feature offers will be invaluable in helping teams monitor journey effectiveness and optimise in real-time.
What this means for B2B marketers
Taken together, these updates represent another important step forward for Adobe Journey Optimizer B2B Edition. The platform is continuing to mature into a powerful enabler of buying group marketing, helping B2B organisations design and deliver journeys that reflect the complexity of modern buying processes.
By providing more flexibility in role definition, better personalisation capabilities and more reliable engagement scoring, AJO B2B gives marketing teams the tools they need to create meaningful experiences while providing sales teams with the insight to engage at the right time with the right individuals. Ultimately, these improvements mean more precise targeting, stronger sales alignment, and faster paths to revenue.
Ready to get more from AJO B2B? Speak to our AJO B2B consultants to explore how these new features can accelerate your buying group marketing and journey orchestration strategy.